If you’re an avid shopper, you’ve probably heard the term “price matching” before. It’s a common practice among retailers where they match the price of a product sold by a competitor, usually in order to gain or retain customers. Kohl’s, one of the largest department store chains in the United States, is no exception when it comes to this practice. But does Kohl’s price match? The short answer is yes, but there are some conditions and limitations to keep in mind.
Kohl’s Price Match Policy
Kohl’s has a price match policy, which states that they will match a competitor’s in-store price for an identical product sold in Kohl’s stores. The competitor’s store must be located within a 25-mile radius of the Kohl’s store where the customer is making the purchase. Additionally, Kohl’s will match the price of products sold on their own website, but not on other websites.
It’s important to note that Kohl’s will only match the competitor’s price if the product is identical in every way, including brand, size, color, and model number. The competitor’s price must also be currently valid and available for verification. Kohl’s will not match prices on clearance, liquidation, or going-out-of-business sales.
How to Request a Price Match at Kohl’s
If you find a lower price for an identical product at a competitor’s store or on Kohl’s website, you can request a price match at the time of purchase or within 14 days of the purchase date. To request a price match, simply bring the competitor’s ad or the Kohl’s website printout showing the lower price to the customer service desk at your local Kohl’s store.
The customer service representative will verify the lower price and confirm that the product is identical. If everything checks out, they will adjust the price of the product at the time of purchase or issue a refund for the difference within 14 days of the purchase date.
Kohl’s also offers a price adjustment policy, which allows customers to receive a refund for the difference in price if the product they purchased goes on sale within 14 days of the purchase date. However, this policy does not apply to prices offered by competitors.
Benefits of Kohl’s Price Match Policy
Kohl’s price match policy can benefit customers in several ways. First, it ensures that customers are getting the best price possible for an identical product sold by a competitor. This can help customers save money and feel confident in their purchase decision.
Second, Kohl’s price match policy encourages customers to shop at Kohl’s instead of a competitor. By offering to match a competitor’s price, Kohl’s is showing that they value their customers and are willing to go the extra mile to keep them.
Third, Kohl’s price match policy can help customers feel more loyal to the store. If a customer knows that Kohl’s will match the price of a product sold by a competitor, they may be more likely to shop at Kohl’s in the future, even if the competitor has a lower price.
Limitations of Kohl’s Price Match Policy
While Kohl’s price match policy can be beneficial for customers, there are some limitations to keep in mind. First, the policy only applies to in-store purchases and products sold on Kohl’s website. Customers cannot request a price match for products sold on other websites.
Second, Kohl’s price match policy does not apply to clearance, liquidation, or going-out-of-business sales. This means that customers may miss out on potential savings if they are only looking for discounted products.
Third, Kohl’s price match policy only applies to identical products. If the competitor is selling a similar product that is not exactly the same as the product sold at Kohl’s, the price match policy may not apply.
Lastly, customers must provide proof of the competitor’s lower price in order to request a price match. This may require additional time and effort on the customer’s part to find and provide the necessary documentation.
Conclusion
In conclusion, Kohl’s does have a price match policy that can be beneficial for customers. By matching a competitor’s price for an identical product sold in-store or on Kohl’s website, customers can feel confident that they are getting the best deal possible. However, there are limitations to keep in mind, such as the policy only applies to identical products, in-store purchases, and products sold on Kohl’s website. Overall, Kohl’s price match policy can be a valuable tool for customers looking to save money and feel confident in their purchase decision.
